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EXIN VERISME Practice Test Can be Helpful in Exam Preparation

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EXIN VeriSM™ Essentials Sample Questions (Q38-Q43):

NEW QUESTION # 38
What activity is part of the Provide stage?

A. Test
B. Improve
C. Design
D. Build

Answer: B

NEW QUESTION # 39
What is the most important element of creating a service culture?

A. Measuring the service culture in order to identify improvement ideas
B. Showing the consumer that they are valued by actions ratherthantelling them
C. Training employees and managers in good service behavior
D. Empowering the employees to make decisions on their own

Answer: B

NEW QUESTION # 40
Digital transformation requires a new approach to service management within organizations.
Where is the ownership of service management principles situated in an organization?

A. Business owns service management.
B. Service management is outsourced to a third-party supplier.
C. Service management is owned across the whole organization.
D. IT owns service management.

Answer: C

NEW QUESTION # 41
What is the best description of shadow behavior?

A. Implementing systems or solutions without explicit organizational approval
B. A junior observing a senior by doing job-shadowing and learning on-the-job
C. Creating a tribal system where team members are overshadowed by others
D. IT service provisioning being so good that consumers are unaware of IT

Answer: A,C

NEW QUESTION # 42
The Management Mesh can only be built once the organizational governance and service management principles are understood. What else must also be developed before the Mesh is built?

A. Design specifications
B. Operational plans
C. Strategic plans
D. Tactical plans

Answer: C

NEW QUESTION # 43
......

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