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100% Pass Cisco 820-605 Realistic Exam PDF

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Cisco 820-605 exam, also known as the Cisco Customer Success Manager (CSM) exam, is a certification exam designed to test the knowledge and skills of professionals working in customer success management. 820-605 Exam focuses on assessing the ability of candidates to identify customer needs, develop strategies to meet those needs, and ensure customer satisfaction.

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820-605 Certification Exam | 820-605 Free Exam Questions

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Cisco Customer Success Manager Sample Questions (Q66-Q71):

NEW QUESTION # 66
From a Customer Success perspective, why should the customer's health be monitored?

A. to identify unused licenses so they can be addressed via a service improvement plan
B. to provide the opportunity to address any changes in the customer's experience around the solution
C. to give the customer valuable insight so they can automatically renew critical services on time
D. to directly enable renewals

Answer: C

NEW QUESTION # 67
What are two examples of leveraging data to identify a customer barrier? (choose two)

A. reviewing installed base details
B. providing training recommendations
C. consulting the health index
D. noting change in customer executive team
E. evaluating feedback from the customer operations team

Answer: A,E

NEW QUESTION # 68
What is the main objective of customer success?

A. customer's return on investment
B. outcomes customers are trying to achieve
C. customer's reduction of risk
D. known and unknown features of our product and solutions

Answer: B

NEW QUESTION # 69
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago.
The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

A. number of users registered, number of meetings user initiated, number of meetings user joined
B. number of users registered, bandwidth utilization, number of training sessions user joined
C. network utilization, number of meetings user initiated, number of users
D. number of users registered, service logs, number of users

Answer: A

NEW QUESTION # 70
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two.)

A. lack of communication
B. business misalignment
C. lack of common features
D. limited telemetry
E. purchase policy process

Answer: A,B

Explanation:
The two adoption barriers that must be investigated are business misalignment and lack of communication.
Business misalignment occurs when the new solution does not align with the current business processes or goals. Lack of communication refers to the failure to inform or involve end-users in the decision-making process, leading to resistance or non-use of the new software34.

NEW QUESTION # 71
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